We do hope you are well in todays pandemic of COVID-19 that strucks lot of people globally.

With the continuously changing and spreading virus in Indonesia during the past months, recommended work from home policy are still in place according to government guidelines.

We are still tightening our precautionary measures and actions related to our services in the midst of this pandemic.

Indoinfo Dun & Bradstreet has continue putting several key measures and activities with the following objectives:

1. To protect and maintain safety of our employees, customers and suppliers
2. To implement comprehensive business continuity and contingency measure to continue supporting the business requirements of our valued clients & partners

Within the duration of the Enhanced Community Quarantine, the following precautionary measures have been put in place :

1. Implementing Work from Home policy is still in place for year 2021
2. Temporarily deny entry to any visitors in our office or any request meetings within our premise.
3. Have ceased all domestic travel including field visit/check by our employee to any inquired company.
4. We are consistently monitoring all government advisories and public health guidelines to ensure an agile response to developing situation.

These measures are meant to ensure continuous and compliance ability to deliver services during this period. We acknowledge that our customers and business partners may experience some inconveniences due to the rapidly developing situation:

1. Suspension of Turn Around Time commitments due to enhanced quarantine affecting availability of data sources from both public and private sectors
2. Reduced content availability.
3. In-office trunk lines and phone numbers will not be available; alternate numbers and contact information are provided below.
4. Offline monitoring of vendor statuses and inquiries.

indoinfo dun & bradstreet assures you, our customers and business partners, that we will continue to provide global business insight to support your daily business operations, amidst COVID-19 pandemic.

1. Our customers may access our online portal at www.dnb.co.id / www.indoinfo.co.id
2. VSS vendors may log-in to https://new.vss.co.id/ to register, pay, upload documents and monitor registration status. VSS buyers may log-in to their account to monitor the registration status of their vendors.
3. Customers may request for 3 days D&B Hoovers trial to get immediate, online and up-to-date commercial business insight and data.
4. Our customers may still order reports or contact our Customer Service via email at csr@dnb.co.id / csr2@dnb.co.id / kris@dnb.co.id.
5. For immediate concerns, our customers may reach the following contact number:
   On general enquiry:
   Mobile : 0878 8878 6682 (Kris) | 0882 1283 1268 (Yeyen)
   On VSS enquiry :
   Mobile : 0821 2546 1120 (Fauzy) | 0852 8720 3494 (Imah)

During this period, we will still open on reports processing and we will process all tickets at the best of our abilities. However, please be advised that due to the current situation, there will be potential delays in our service delivery as most company may be difficult to be contacted for interview or for necessary business validation or verification

We may further implement additional guidelines and changes in our business operations as the situation develops and government guidelines are released.

Thank you for your understanding and cooperation.